Refund policy
Return & Refund Policy (30 Days)
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be in the same condition that you received it
- Unused, unworn, and with no signs of use
- In its original packaging
- Proof of purchase is required
Due to hygiene reasons, certain personal-use items may not be eligible for return once opened or used.
Return Process
To start a return, contact us at leapgripsupport@gmail.com.
Returns must be approved before being sent. Items sent without prior approval will not be accepted.
Return address: urb jardines de caparra calle 24
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 7 days so we can resolve the issue.
Non-returnable Items
We do not accept returns for:
- Used items
- Personal care goods (for hygiene reasons)
- Sale items
- Gift cards
Exchanges
To exchange an item, return the original product and place a new order once approved.
Shipping Disclaimer
We are not responsible for shipping delays caused by carriers or incorrect addresses provided by the customer.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing may take 5–10 business days
If more than 15 business days have passed, contact us at leapgripsupport@gmail.com.